(203) 966-5466
FAQs
Helpful Information for a Smooth, Stress-Free Experience
FAQs
Got a Question? We Have the Answer!
Basics
Based in lower Fairfield County, Hoyt Livery proudly serves the tri-state area. If you have a specific location in mind outside of these areas, please contact us to discuss your needs.
Hoyt operates 24/7, including holidays, to meet your transportation needs at any time of the day or night.
Absolutely. Hoyt Livery drivers are employees, not independent contractors. They are all fully licensed, insured, and certified. They undergo thorough background checks and are professionally trained to meet our high standards of safety and service. They are committed to providing safe, courteous, and knowledgeable service.
Yes, pets are welcome in our vehicles. We request that pets be crated for the duration of the ride. Service animals are exempt from this policy. It is the pet owner’s responsibility for any damage or mess created, as we have a high standard for the cleanliness and care of our vehicles.
Yes, adults of legal drinking age may consume their own alcohol in some of our vehicles. Please discuss this with us in advance to ensure compliance with local laws and policies.
Please call our office right away. If our chauffeur finds a lost item, it will be brought to our dispatch office for safekeeping.
Making a Reservation
Once you’ve received a quote and are ready to book, you can reserve online at www.hoytlivery.com, through our mobile app, or by calling us at (203) 966-5466. Upon booking, you’ll receive a confirmation email, as well as a reminder email and a confirmation call the day before your pickup. We recommend booking at least 24 hours in advance to ensure availability.
We’ll need the passenger’s last name, pickup/drop-off locations, date and time, flight details (if applicable), number of passengers, preferred vehicle, and a contact number.
We recommend booking in advance, but oftentimes we can accommodate reservations with as little as 2 hours’ notice. For urgent requests, call us directly.
Fleet
Our diverse fleet includes luxury Sedans, SUVs, Vans, and Super Vans. Each vehicle is meticulously maintained for your comfort and safety.
Yes! To ensure the safety of both our customers and drivers, all of Hoyt’s vehicles are AWD and are equipped with the latest safety features to handle all weather conditions.
Changes & Cancellations
We understand plans can change, and we ask that you call our office directly to make any changes or cancellations. Same-day cancellations must be made at least 2 hours in advance to avoid charges.
We actively track flights and address delays and cancellations as they arise. However, we ask clients to notify us of any schedule changes as soon as possible to ensure smooth adjustments.
If your flight gets diverted, we ask that you contact our 24-hour dispatcher by calling 203-966-5466. They will ask your preference between: 1) electing to keep this vehicle on location or 2) cancelling the first reservation for a smaller fee and booking you a second car once we have confirmed your departure from the diversion city. For your convenience, all specific details on our diversion policy are outlined in each email confirmation.
Airport Transportation
For domestic flights, we recommend arriving at the airport 1.5 hours early for smaller airports like HPN and HVN and 2 hours early for LGA, JFK & EWR. For international flights, plan to arrive 3 hours early, regardless of the airport. We provide cautious departure recommendations to ensure you have ample time.
A curbside pickup is when the driver pulls up to the curb to pick you up after you have retrieved all your luggage and are ready to exit the terminal. Due to potential parking lot congestion, we typically recommend curbside pick-up for airport arrivals. If you can handle your luggage, curbside is the faster option.
Inside pickups (or “meet and greet”) include baggage claim assistance with a name sign for the customer. They are available for an additional fee + parking fee. However, this cannot always be guaranteed as they are based on parking availability.
Inside pickups (or “meet and greet”) include baggage claim assistance with a name sign for the customer. They are available for an additional fee + parking fee. However, this cannot always be guaranteed as they are based on parking availability.
If you’ve elected a curbside pickup, you will receive a message from the driver directly and will coordinate a precise pickup location. If you ever have trouble, please call dispatch at 203-966-5466 once you have all your bags and are ready to exit. They can connect you with your driver. For inside pickups, your chauffeur will be waiting at baggage claim with a name sign.
At airports, we offer 1 hour of free wait time. For all other locations, the first 15 minutes are free, then billed in 15-minute increments.
Pricing, Payments & Discounts
When giving a quote, Hoyt provides “all-inclusive” pricing, meaning nothing extra out of pocket and no surprises! Our all-inclusive rates include the trip fee, tolls, gratuities, and any applicable taxes. However, please note that extra stops or wait times are not accounted for in the original quote; they are additional.
Absolutely not! Our pricing remains fixed regardless of the time of day, day of the week, or road conditions.
All clients reserving our services are required to provide an Amex, Visa, Discover, or Mastercard at the time of booking to secure the reservation(s). All trips are charged as they are completed, and a receipt will be emailed. Please note that we do not accept cash or process payments during the ride.
We do not offer discounts for round-trip bookings. However, customers earn “Hoyt’s Points” for each ride that are redeemable for free trips!